Effective 23 August 2026
PAIA manual
Manual prepared for Innofix Technologies in terms of section 51 of the Promotion of Access to Information Act 2 of 2000, as amended, and section 17 of POPIA.
Privacy and PAIA contact
Siphesihle Masuku, Head of the Private Body
privacy@innofix.co.za - +27 62 859 3188
409 Umsunduzi Street, Soweto, Gauteng, 1818, South Africa
1. Private body particulars
| Legal name | INNOFIX TECHNOLOGIES (PTY) LTD |
|---|---|
| Registration | 2025/029418/07 |
| Head and Information Officer | Siphesihle Masuku |
| Registered office and records | 409 Umsunduzi Street, Soweto, Gauteng, 1818, South Africa |
| privacy@innofix.co.za | |
| Telephone | +27 62 859 3188 |
2. Information Regulator guide
The Information Regulator publishes a guide explaining how PAIA works, available in official languages from inforegulator.org.za. The Regulator can be contacted at Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg; telephone 010 023 5200; email enquiries@inforegulator.org.za.
3. Records held
- Company incorporation, governance, ownership and statutory records.
- Tax, banking, accounting, subscriptions, invoices and transaction records.
- Customer, supplier, operator, contract and correspondence records.
- Personnel, contractor and access-authorisation records where applicable.
- Intellectual property, source code, product, security and operational records.
- Privacy notices, processing registers, requests, incidents, training and compliance evidence.
- Website, support, account, authentication and platform usage records.
4. Records available without a formal request
Public website pages, product information, legal notices, the operator register and this manual are automatically available. Other information may be supplied informally at Innofix's discretion without removing the right to require a prescribed PAIA request.
5. Legislation relating to records
Records may be kept under legislation including PAIA, POPIA, the Companies Act, Income Tax Act, Tax Administration Act, Value-Added Tax Act where applicable, Electronic Communications and Transactions Act, Consumer Protection Act, Basic Conditions of Employment Act and other laws applying to Innofix's actual activities. This list is not exhaustive.
6. How to request access
- Use the Regulator's prescribed PAIA Form 2 available from its PAIA page.
- Identify the requested record, your contact details, preferred access form and the right you seek to exercise or protect.
- Send it to the contact in this manual. Identity or authority may need to be verified.
- Pay only a fee lawfully prescribed and notified, if applicable.
Access may be granted, partly granted or refused only on grounds permitted by PAIA. The written outcome will explain available complaint or court remedies. POPIA access, correction and deletion requests may instead use the privacy request form.
7. Personal-information processing
Data subjects include customers, users, prospects, suppliers, contractors, data-subject requesters, website visitors and other people recorded in customer-controlled workspaces. Categories, purposes, recipients, retention and rights are described in the Privacy Notice. Operators include Supabase, Vercel, Resend, Paystack South Africa, Google as described in the operator register.
8. International flows and security
Cloud providers may process information outside South Africa under contractual and organisational safeguards assessed against section 72 of POPIA. Innofix applies access control, encryption, private storage, monitoring, data minimisation, retention and incident-response measures proportionate to the information and risk.
9. Availability and updates
This manual is available free of charge on the POPIA Pal website and for inspection at the registered office by prior arrangement. It will be reviewed at least annually and after a material legal or operational change.